Harrison Medical Center participates in the Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) survey. HCAHPS is a national, standardized, publicly reported survey of a patient's perspective of hospital care. Participation in this survey allows prospective patients to make valid comparisons between Harrison and combined state and national patient experiences.

The HCAHPS survey asks patients 18 questions about their hospital experiences. These are totaled into two overall hospital measures, two individual measures, and six composite measures.

Overall measures of Harrison Medical Center are:
Overall hospital rating
Recommend the hospital

Individual measures are asked regarding:
Cleanliness of hospital environment
Quietness of hospital environment

Composite measures include:
Communications with doctors
Communications about medicines
Communications with nurses
Discharge information
Pain management
Responsiveness of hospital staff

Last update: October 13, 2011